In order for our company to provide our services to our valued customers without interruption and safely, it may be necessary to collect, process and transfer to third parties your personal data that you have provided to our company. Our company takes the highest possible security measures to protect your privacy during the collection, storage, processing and, if necessary, sharing of your personal data in accordance with the law.
Our aim is to inform you in the most transparent way about the collection of your personal data, the purposes of processing, the legal reasons for processing and your rights, in line with your satisfaction.
In accordance with the Personal Data Protection Law No. 6698 (Law No. 6698), your personal data will be collected and processed by "keptur.com" as the data controller within the scope explained below.
Your personal data will be processed in accordance with the personal data processing conditions and purposes specified in Articles 5 and 6 of Law No. 6698 for the purposes of providing you with safe accommodation in line with our company principles, making necessary evaluations for the service provided, ensuring compliance with domestic and international legislation, especially insurance legislation, Social Security Institution legislation and consumer law, complying with information obligations, fulfilling information and document storage obligations arising from legal legislation, preventing fraud, ensuring security, conducting market research and purchasing operations, managing our legal processes and carrying out social responsibility projects, and providing you with uninterrupted, better and more reliable service.
In addition to the above, your personal data may be processed for the purposes of providing you with all kinds of products and services specific to you, in order to communicate with you, our valued customer, regarding the products and services you have purchased/will purchase, and if you have given your permission, for use in promotion, product/service offers, marketing and campaign activities, and for developing services and products suitable for you, conducting customer satisfaction studies, conducting existing or new product studies of our company and affiliates, and for market research and determination of target customer groups, etc.
Within the framework of contracts made with third parties or legal entities that have a business relationship with our company or joint activities, your personal data may be processed for the purpose of fulfilling our company's legal and commercial obligations arising from the contract, establishing rights, protecting rights, commercial and legal evaluation processes, legal and commercial risk analyses, and conducting financial affairs.
Your personal data may be transferred to its business partners, shareholders, affiliates, affiliated group companies and companies with which it carries out its activities as an intermediary/agency, to support service organizations and other contracted organizations from which it receives services complementary or extending to its activities, to consultants and organizations with which it cooperates in cases permitted by legislation, within the framework of the personal data processing conditions and purposes specified in Article 8 of Law No. 6698 regarding the transfer of personal data and Article 9 regarding the transfer of personal data abroad.
In addition, the obtained data may be shared with public institutions and organizations in case of requests for information made by them in accordance with the rights and authorities granted to them by law, and with the relevant authorities in case of a possible dispute in order to continue the legal processes.
· Your name, surname, profession, address, telephone and fax numbers, e-mail address and other contact information,
· Your family and demographic information,
· Your identity and passport information,
· Your travel and route information,
· Your accommodation and reservation details,
· Your information regarding billing and payment methods,
· Your voice recordings collected through our call center,
· Your camera/video/photo records collected for security purposes,
· Your health data collected to fulfill our legal responsibilities regarding accidents,
· Your product order information,
· Your information regarding making payments and receiving refunds,
· Information regarding your personal interests,
· The information you have provided to our employees regarding your requests and complaints regarding products and services,
· Information regarding your use of our website, mobile applications and other communication channels,
· Your e-mail address information regarding sending information, advertising and promotional activities to your e-mail address via mass e-mail sending systems,
· For our website users, other information arising from your visit to our website, use of our services, and interaction with our content and advertisements, including computer/hardware and connection information, page view statistics, traffic information to and from the page, ad data/data regarding advertising publications, IP addresses and standard Web log information/standard web log information;
· Your preferences or past experiences regarding products or services are collected by the data controller.
· This information is collected through channels through which organizations and persons with the authority to represent you, such as the website, mobile or digital applications, social media, call center, companies we operate as intermediaries/agencies, customer interviews, SMS, written/digital applications made to other websites, support service organizations, including those from which call center services are received, communicate with you or may communicate with you in the future, to the extent permitted by the relevant legislation and agreements made, and with your consent when legally required.
· Your personal data collected through these methods may also be processed and transferred for the purposes specified in articles (b) and (c) of this Information, within the scope of the personal data processing conditions and purposes specified in articles 5 and 6 of Law No. 6698.
· To learn whether your personal data is being processed,
· Request information regarding your personal data if it has been processed,
· To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
· To know the third parties to whom your personal data is transferred, either domestically or abroad,
· Request correction of your personal data if it is processed incompletely or incorrectly and request notification of the transaction made to third parties to whom your personal data has been transferred.
· Requesting the deletion or destruction of your personal data in case the reasons requiring processing are eliminated, even though it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws, and requesting that the action taken within this scope be notified to third parties to whom your personal data has been transferred,
· If you think that a result against you has been produced by the analysis of your processed data exclusively through automatic systems, you may object to this,
· If you suffer damages due to the unlawful processing of your personal data, you have the right to request compensation for your damages. If you submit your requests regarding your rights to our company using the methods specified below, our company will finalize the request free of charge as soon as possible and within thirty days at the latest, depending on its nature. However, if the transaction incurs an additional cost, our company will charge the fee specified in the tariff determined by the Personal Data Protection Board. In this context, in accordance with Article 13, paragraph 1 of Law No. 6698, you can submit your request regarding the exercise of your rights specified above to our company in writing or through other methods to be determined by the Personal Data Protection Board in the future. In this context, the channels and procedures through which you will submit your written application in applications you will make to our company within the scope of Article 11 of Law No. 6698 are explained below.
In order to exercise your rights specified above, you can send your signed petition, along with documents proving your identity, to “keptur.com /Yeşilbayır Mahallesi, Akdeniz Bulvarı No:8, 07190 Döşemealtı, Antalya” or you can forward it to “info@keptur.com” with a secure electronic signature.
We thank you for your interest and would like to inform you that we will always be happy to welcome you.